Terms and Conditions
These terms govern your use of Qnite's queue management platform and services.
Table of Contents
1. Acceptance of Terms
By accessing or using Qnite's services, website, mobile application, or QR code system (collectively, the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Service.
Legal Agreement
These Terms constitute a legally binding agreement between you and Qnite. By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. Service Description
Qnite provides a digital queue management platform that enables:
Virtual Queuing
Digital queue management through QR codes and mobile interfaces
Booking Management
Reservation and appointment scheduling systems
Real-time Updates
Live wait time estimates and queue status notifications
Analytics Dashboard
Business insights and queue management analytics for venues
Our Service is provided "as is" and we reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.
3. Eligibility
To use our Service, you must:
- Be at least 16 years of age
- Have the legal capacity to enter into binding agreements
- Not be prohibited from using the Service under applicable laws
- Provide accurate and complete information when creating an account
4. User Accounts
Account Creation
When creating an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.
Account Security
Password Security
Use strong, unique passwords and enable two-factor authentication when available
Unauthorized Access
Immediately notify us of any suspected unauthorized access to your account
Account Responsibility
You are responsible for all activities that occur under your account
5. Acceptable Use
You agree not to use the Service to:
Illegal Activities
Engage in any illegal, fraudulent, or harmful activities
Malicious Software
Introduce viruses, malware, or other harmful code
Impersonation
Impersonate others or misrepresent your identity
Spam or Abuse
Send spam, harass other users, or abuse the Service
Unauthorized Access
Attempt to gain unauthorized access to our systems
Legal Violations
Violate any applicable laws or regulations
6. Venue Responsibilities
If you operate a venue using Qnite, you agree to:
Service Delivery
Honor queue positions and bookings made through the platform in good faith
Accurate Information
Provide accurate wait times, availability, and service information
Customer Service
Maintain reasonable customer service standards for queue participants
Legal Compliance
Comply with all applicable laws, including accessibility and anti-discrimination laws
Data Protection
Handle customer data in accordance with privacy laws and our privacy policy
7. Customer Responsibilities
As a customer using our queue system, you agree to:
Timely Arrival
Arrive within the specified time window for your queue position or booking
Stay Connected
Monitor notifications and respond to queue updates promptly
Accurate Information
Provide correct party size, contact information, and special requirements
Respectful Behavior
Treat venue staff and other customers with respect and courtesy
8. Payment and Billing
Subscription Plans
Qnite offers various subscription plans for venues. By subscribing, you authorize us to charge your chosen payment method on a recurring basis.
Payment Methods
We accept major credit cards and other payment methods as specified during signup
Automatic Renewal
Subscriptions automatically renew unless cancelled before the next billing cycle
Refund Policy
Refunds are provided according to our refund policy. Contact support for refund requests
Price Changes
We may change pricing with 30 days' notice to existing subscribers
9. Intellectual Property
Our Rights
Qnite owns all rights, title, and interest in the Service, including software, trademarks, and intellectual property
Your Rights
We grant you a limited, non-exclusive license to use the Service during your subscription period
What We Own
- Software, algorithms, and technology
- Trademarks, logos, and brand elements
- Content, design, and user interfaces
- Documentation and support materials
10. Privacy and Data
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Data Security
We implement industry-standard security measures to protect your data
Data Use
We use your data only as described in our Privacy Policy
Your Rights
You have rights regarding your personal data as outlined in our Privacy Policy
11. Disclaimers
Service Availability
The Service is provided "as is" and "as available." We do not guarantee uninterrupted or error-free operation
Accuracy of Information
We cannot guarantee that all wait times, availability information, or venue data is completely accurate
Third-Party Venues
We are not responsible for the actions, services, or policies of venues that use our platform
12. Limitation of Liability
To the maximum extent permitted by law:
Direct Damages
Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim
Indirect Damages
We shall not be liable for indirect, incidental, special, consequential, or punitive damages
Time Limitation
Claims must be brought within one year of the date the cause of action arose
13. Indemnification
You agree to indemnify, defend, and hold harmless Qnite and its officers, directors, employees, and agents from any claims, damages, or expenses arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any rights of others
- Any content or information you provide through the Service
14. Termination
By You
You may terminate your account at any time by contacting our support team or through your account settings
By Us
We may suspend or terminate your access for violations of these Terms, illegal activity, or other good cause
Effect of Termination
Upon termination, your right to use the Service ceases, but certain provisions of these Terms survive
15. Dispute Resolution
Direct Communication
Contact our support team to try to resolve the dispute informally
Mediation
If informal resolution fails, we encourage mediation before pursuing legal action
Governing Law
These Terms are governed by the laws of Switzerland without regard to conflict of law principles
16. Modifications
We may modify these Terms at any time. We will notify you of material changes by:
Email Notification
Sending notice to your registered email address
In-App Notice
Displaying notifications within the Service
Website Update
Posting the updated Terms on our website
Your continued use of the Service after notification constitutes acceptance of the modified Terms.
17. General Provisions
Severability
If any provision is found unenforceable, the remainder of these Terms remains in effect
Entire Agreement
These Terms constitute the entire agreement between you and Qnite regarding the Service
Waiver
Our failure to enforce any provision does not constitute a waiver of that provision
Assignment
You may not assign these Terms without our consent. We may assign our rights and obligations
18. Contact Information
If you have questions about these Terms, please contact us:
Qnite Legal Department
Nidfeldstrasse 2b
6010 Kriens
Switzerland