Cookie Policy
Learn how Qnite uses cookies and similar technologies to enhance your experience and protect your privacy.
Table of Contents
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and the site more useful to you.
HTTP Cookies
Small data files stored by your web browser when you visit our website
Local Storage
Browser storage that persists data locally on your device
Session Storage
Temporary storage that lasts only for your current browser session
Tracking Pixels
Tiny invisible images that help us understand how you interact with our content
2. How We Use Cookies
Qnite uses cookies and similar technologies to provide you with a better, faster, and safer experience. Here's how we use them:
Security & Authentication
Keep you logged in securely and protect against unauthorized access to your account
Preferences & Settings
Remember your language, venue preferences, and customization choices
Analytics & Performance
Understand how you use our platform to improve features and fix issues
Personalization
Show you relevant queue suggestions and venue recommendations
3. Types of Cookies We Use
We use different types of cookies for various purposes:
Essential Cookies
Always ActiveThese cookies are necessary for the website to function and cannot be switched off. They're usually only set in response to actions you take, such as logging in or filling out forms.
Examples:
- qnite_session: Maintains your login session
- csrf_token: Protects against security attacks
- queue_state: Remembers your current queue position
- booking_data: Stores your booking information during checkout
Performance Cookies
OptionalThese cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They help us improve our platform's performance.
Examples:
- _ga: Google Analytics - tracks user sessions
- _gid: Google Analytics - distinguishes users
- qnite_analytics: Our internal performance tracking
- page_load_time: Measures site performance
Functional Cookies
OptionalThese cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we've added to our pages.
Examples:
- preferred_language: Remembers your language choice
- venue_favorites: Stores your favorite venues
- notification_prefs: Your notification preferences
- theme_preference: Light/dark mode selection
Marketing Cookies
OptionalThese cookies track your activity across websites to help advertisers deliver more relevant advertising. They may share this information with other organizations or advertisers.
Examples:
- _fbp: Facebook Pixel - tracks conversions
- ads_prefs: Advertising personalization data
- campaign_id: Tracks marketing campaign effectiveness
- referral_source: Records how you found us
4. Third-Party Cookies
We work with trusted third-party partners who may also set cookies on our website:
Google Analytics
Helps us understand website traffic and user behavior to improve our services
5. Cookie Duration
Cookies have different lifespans depending on their purpose:
Session Cookies
Deleted when you close your browser. Used for essential functions like maintaining your login.
Short-term Cookies
Last from a few hours to a few days. Used for temporary preferences and recent activity.
Long-term Cookies
Can last up to 2 years. Used for persistent preferences and analytics data.
6. Managing Your Cookie Preferences
You have control over how cookies are used on our website:
Cookie Preference Center
Use our cookie preference center to customize which types of cookies you allow. You can access this at any time through the cookie banner or footer link.
Update Anytime
Your cookie preferences can be changed at any time. Changes will take effect immediately for future visits.
Essential Cookies Cannot Be Disabled
Some cookies are essential for the website to function properly. These cannot be disabled as they would prevent core features like logging in and maintaining your queue position from working.
7. Browser Settings
You can also manage cookies through your browser settings:
8. Mobile App Settings
If you use our mobile app, you can manage tracking preferences through your device settings:
iOS Settings
Settings → Privacy & Security → Tracking → Allow Apps to Request to Track
Android Settings
Settings → Privacy → Ads → Reset advertising ID or Opt out of Ads Personalization
9. Consequences of Disabling Cookies
Disabling certain cookies may affect your experience:
Essential Cookies Disabled
The website may not function properly. You may not be able to log in, join queues, or make bookings.
Performance Cookies Disabled
We won't be able to improve the website based on usage data, potentially leading to a worse experience over time.
Functional Cookies Disabled
You'll need to re-enter preferences and settings each time you visit. Personalization features won't work.
Marketing Cookies Disabled
You may see less relevant advertising, and we won't be able to measure the effectiveness of our marketing efforts.
10. Updates to This Policy
We may update this Cookie Policy from time to time. We will notify you of any significant changes by:
Website Notice
Displaying a prominent notice on our website when you visit
Email Notification
Sending an email to registered users about significant policy changes
Updated Policy
Posting the updated policy with a new "Last Updated" date
11. Contact Us
If you have questions about our use of cookies or this policy, please contact us:
Qnite Privacy Team
Nidfeldstrasse 2b
6010 Kriens
Switzerland