Privacy Policy
Your privacy is important to us. This policy explains how Qnite collects, uses, and protects your information.
Table of Contents
1. Information We Collect
Information You Provide
When you use Qnite, we may collect information you voluntarily provide, including:
- Account Information: Name, email address, phone number, and business details when you create an account
- Queue and Booking Data: Information related to your queue position, booking preferences, and wait times
- Communication Data: Messages, feedback, and support requests you send to us
- Payment Information: Billing details and payment method information (processed securely through third-party providers)
Information We Collect Automatically
When you use our services, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, features used, time spent on our platform, and interaction patterns
- Location Data: General location information to help you find nearby venues (with your consent)
- QR Code Interactions: Data about when and how you scan our QR codes
2. How We Use Your Information
We use your information to provide and improve our queue management services:
Service Delivery
Managing queues, processing bookings, and providing real-time updates about wait times
Communication
Sending notifications about your queue status, booking confirmations, and service updates
Platform Improvement
Analyzing usage patterns to enhance features and optimize user experience
Security & Compliance
Protecting against fraud, ensuring platform security, and meeting legal obligations
3. Information Sharing
We share your information only in specific circumstances:
With Venues
When you join a queue or make a booking, we share relevant information (name, party size, contact details) with the venue to facilitate service.
Service Providers
We work with trusted third-party providers for payment processing, cloud hosting, analytics, and customer support.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement robust security measures to protect your information:
Encryption
All data is encrypted in transit and at rest using industry-standard protocols
Secure Infrastructure
Our servers are hosted in secure, certified data centers with 24/7 monitoring
Access Controls
Strict access controls ensure only authorized personnel can access your data
Regular Audits
We conduct regular security audits and vulnerability assessments
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active and for up to 2 years after closure
- Queue/Booking History: Kept for up to 3 years for service improvement and analytics
- Communication Records: Maintained for up to 5 years for customer support purposes
- Payment Information: Processed and stored by our payment providers according to their retention policies
6. Your Rights
You have several rights regarding your personal information:
Access
Request a copy of the personal information we hold about you
Correction
Update or correct inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Portability
Receive your data in a structured, machine-readable format
Restriction
Limit how we process your personal information
Objection
Object to processing based on legitimate interests or for marketing
To exercise these rights, please contact us at [email protected]
8. International Data Transfers
Qnite operates globally, and your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Other legally recognized transfer mechanisms
9. Children's Privacy
Qnite is not intended for children under 16. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 16, we will delete it promptly.
10. Policy Changes
We may update this privacy policy periodically. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications for material changes
- Updating the "Last modified" date at the top of this policy
11. Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Qnite Privacy Team
Nidfeldstrasse 2b
6010 Kriens
Switzerland